Frequently Asked Questions
If you can’t find the answer that you’re looking for, feel free to message us or email us at: RusticSweethearts@gmail.com
What is your lead/shipping time?
Our current lead time for home decor and gifts is 1 - 2 weeks, which means an order of only non-wedding items will be scheduled to ship 1 - 2 weeks from the day you purchase.
Our current lead time for wedding items is 4 - 5 weeks, which means your order will be scheduled to ship in 4 - 5 weeks from the day you purchase.
Once you purchase, we will be in touch with your expected ship date. We ship USPS, which takes 3 - 7 business days to arrive once shipped.
If your wedding date is sooner than our lead time, feel free to write and let us know! We may have an earlier slot in our schedule that we could fit you into.
What is your return/refund policy?
Due to the nature of our business, we are not able to accept returns for refunds. If any issues do arise, please write us and we will assist you!
Are the flowers real?
Our flowers are made of artificial and preserved flowers, which will last and look the same for years.
Our main flowers are made of sola, which is a natural, light-weight material made from sola wood. We condition our sola with a conditioner that makes the flowers flexible and soft to the touch, creating more realistic and durable flowers.
I have a different question.
Please write us a message, or email us at: RusticSweethearts@gmail.com and we will be happy to assist you!